Privacy Policy

Privacy Policy – Offgrid House

Last updated: 16/12/25

This Privacy Policy explains how Offgrid House (“we”, “us”, “our”, “Offgrid House”) collects, uses, and protects the personal data of visitors and users of our website.

By using our website and/or our services, you agree to the terms of this Privacy Policy.

  1. Data Controller

The data controller responsible for your personal data is:

Offgrid House
Contact email: info@offgridhouse.gr

  1. What data we collect

We collect and process personal data only when necessary for a specific purpose.

Depending on how you use the website, we may collect:

2a. Newsletter subscription data

    • Email address
    • Name (if you choose to provide it)

2b. Account / member data

    • First name, last name
    • Email address
    • Login credentials (username, encrypted password)
    • User role (e.g. member, DJ, subscriber, etc.)
    • Account preferences

2c.Order & billing data (WooCommerce)

    • Billing / shipping address
    • Phone number
    • Order details (products, amounts, dates)
    • We do not store full card details. Payments are processed by third-party providers (e.g. Stripe, PayPal) under their own terms and policies.

2d. Event participation data

    • Name, email
    • Booking / ticket information
    • Contact details used to inform you about event-related changes (schedule, cancellation, instructions, etc.)

2e. Technical data / cookies

    • IP address (in certain cases)
    • Browser type and version
    • Operating system
    • Pages visited, date and time of visit
    • Cookies and similar technologies (see Cookies section)

2f. Communication data

    • Name, email, message content
    • Any information you voluntarily share with us via contact forms or email
  1. Why we use your data

We use personal data only for specific, lawful purposes, such as:

3a. Providing website and account services

    • Creating and managing your user or member account
    • Granting access to member areas or protected content

3b. Fulfilling orders & contracts

    • Processing orders from the online store
    • Invoicing and record-keeping of transactions
    • Customer support

3c. Informational emails & newsletter

    • Sending updates, news, announcements, and offers
    • This is done only with your explicit consent (opt-in), and you can withdraw this consent at any time

3d. Managing event participation

    • Confirming your participation
    • Sending practical information related to the event (time changes, cancellations, access details, etc.)

3e. Improving the website & statistical analysis

    • Analysing anonymous or pseudonymised usage data
    • Improving content, performance, and security

3f. Security & legal compliance

    • Protecting the website from malicious activity
    • Complying with tax, accounting, and other legal obligations
  1. Legal bases for processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent (Article 6(1)(a))
    For sending newsletters and promotional emails, we use your data only after you have given explicit consent (e.g. via checkbox, double opt-in email).
  • Performance of a contract (Article 6(1)(b))
    For processing orders, creating accounts, and providing subscription-based services.
  • Legal obligation (Article 6(1)(c))
    For fulfilling tax, accounting, and other statutory obligations.
  • Legitimate interest (Article 6(1)(f))
    For basic analytics, improving services, and ensuring system security, provided that your rights and freedoms do not override these interests.
  1. Cookies and similar technologies

We use cookies to:

  • Enable core site functionality (session cookies, login, shopping cart)
  • Remember user preferences (e.g. language, cookie consent)
  • Produce usage statistics (e.g. page views, visit duration)
  • Support embedded third-party content (e.g. embedded players, social media, YouTube, SoundCloud, Mixcloud)

You can manage or delete cookies through your browser settings. If we use a cookie banner, you can also accept or reject different categories of cookies there.

(If you have a separate “Cookie Policy” page, you can add: “For more information, please see our Cookie Policy.”)

  1. Who has access to your data

Access to personal data is granted only where necessary:

  • Authorised members of the Offgrid House team (e.g. site administrators, customer support)
  • Hosting providers and technical support services
  • Payment providers (e.g. Stripe, PayPal) – they process your data under their own privacy policies
  • Email / newsletter delivery services (if you use a third-party service or plugin)

All partners are bound by contractual confidentiality obligations and must comply with GDPR or equivalent data protection laws.

We do not sell your personal data to third parties.

  1. International data transfers

If some of our service providers are located outside the European Union / EEA, your data may be transferred outside the EU.

In such cases, we ensure that appropriate safeguards are in place (e.g. EU Standard Contractual Clauses or other valid legal bases) in accordance with the GDPR.

  1. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

Indicatively:

  • Newsletter data: until you withdraw your consent (unsubscribe).
  • User accounts: for as long as your account is active or until it is deleted, plus any additional period required by legal obligations.
  • Order data: for the period required by tax/accounting laws.
  • Communication data: for a reasonable period in order to handle and archive enquiries.
  1. Your rights

Under the GDPR, you have the following rights:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to request correction of inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data, subject to certain conditions.
  • Right to restriction of processing – to request limited processing in specific cases.
  • Right to object – to object to certain types of processing (e.g. direct marketing).
  • Right to data portability – to receive your data in a structured, commonly used format and transmit it to another controller.
  • Right to withdraw consent – at any time, when processing is based on your consent (e.g. newsletter).

To exercise any of these rights, you can contact us at:
info@offgridhouse.gr